My accountContact Us
Our customer service line is open for both telephone and fax from 9.15am - 4.45pm Monday to Friday on +44 (0)1283 730001 (normal national telephone rates apply). An answerphone and fax service is also available outside office hours on the same telephone number.
Customer Services can also be contacted by email on customerservice@rugsdirect.co.uk or by completing the contact form below.
You can also contact us by post at:
Rugsdirect (International) Ltd,
Unit B, The Barton Fields Centre
Barton Blount
Church Broughton
DE65 5AP
We DO NOT supply catalogues of our rugs, as all our rug product information can be found on our web site. We CAN supply you with samples of rug underlays and cut to length runners and catalogues of our stair rods.
If you cannot find the information you require or would like a stair rod catalogue or underlay / stair rod sample, please either phone or fax us, or use the contact form below.
COMPLAINTS
If you have a complaint about any aspect of the Rugsdirect service, please contact our Customer Service department (contact information shown above). All complaints are acknowledged within 5 days. Complaints arising from mis-delivery or goods damaged on arrival are dealt with immediately. We guarantee to keep you informed and to process and settle your complaint as quickly as possible.
The www.rugsdirect.co.uk website is operated by: Rugs Direct (International) Ltd, a company registered in England and Wales, whose registered office is at Lucre House, 108, Ashbourne Road, Derby, Derbyshire, United Kingdom (UK), DE22 3AG. Registered in England no. 488979. VAT Reg. No. 835 03 69 31
