My accountTERMS AND CONDITIONS
Welcome to the Rugs Direct web site terms and conditions for use. These terms and conditions apply to the use of this website at www.rugsdirect.co.uk. By accessing this web site and/or placing an order, you agree to be bound by these terms and conditions.
Using this website indicates that you accept these terms regardless of whether or not you choose to order from us. If you do not accept these terms, do not use this website.
The www.rugsdirect.co.uk website is operated by:
Rugs Direct (International) Ltd, a company registered in England and Wales, whose registered office is at:
Lucre House,
108, Ashbourne Road,
Derby, Derbyshire,
United Kingdom
DE22 3AG.
Our company registration number is 488979.
Our VAT registration number is 835 03 69 31
Our contact details are as follows:
Trading address:
Unit B, The Barton Fields Centre
Barton Blount
Church Broughton
DE65 5AP
General email: customerservice@rugsdirect.co.uk
Telephone number: 01283 730001
Fax number 01283 730001
1. INTRODUCTION
1.1 You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.
1.2 We may revise these terms and conditions at any time by updating this posting. You should check this web site from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this web site. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this web site.
2. ORDERING FROM US
2.1 You are deemed to place an order with us by ordering via our on-line checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
2.2 Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. When we despatch the order, the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
2.3 We may refuse to accept an order:
(a) Where goods are not available;
(b) Where we cannot obtain authorisation for your payment;
(c) If there has been a pricing or product description error; or
(d) If you do not meet any eligibility criteria set out in our terms and conditions.
3. PRICING
3.1 All prices include VAT (where applicable) at the current rates
3.2 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are calculated and details are given in your shopping basket prior to placing your order.
3.3 Our prices are reviewed periodically and the next review will be on 01/01/2008.
4. CANCELLATION AND RETURNS POLICY
4.1 If you wish to cancel your order:
(a) You can notify us by email to customerservice@rugsdirect.co.uk before we have despatched the goods to you; or
(b) Where goods have already been despatched to you, by returning goods to us in accordance with clause 4.2 below.
4.2 You can return goods you have ordered from us for any reason provided that you notify us in writing within 7 working days of delivery (beginning with the day following delivery of your order) for a full refund or exchange. The costs of returning goods to us shall be borne by you.
4.3 Upon receipt of the goods we will give you a full refund of the amount paid or an exchange as required.
4.4 The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances: -
- In the event that the product has been used
- To any products that we have made or customised specifically for you
The provisions of this clause 4.4 does not affect your statutory rights.
4.5 Whilst every effort is made to ensure that goods are accurately represented on our site, we make no guarantees about the accuracy of any photographic representations used.
