All our rugs are delivered FREE OF CHARGE to UK mainland addresses from our Oxfordshire base.
We work directly with suppliers to guarantee you the lowest possible price for your rug. If you manage to find your rug cheaper elsewhere, we'll refund the difference - no questions asked!
See our full price promise for details of how to claim.
We want to make sure you're totally happy with your purchase. If for any reason you're not happy with your purchase, just return it for a full refund
We pride ourselves on our outstanding customer service. With over 50,000 happy customers, our Oxfordshire-based team is rated 5-stars on independent review site Shopper Approved.
All of us at Rugs Direct are over the moon with the response that customers have given us to our survey, when asked about whether they recommend Rugs Direct at the end of the transaction 98% of them have replied yes.
We would like to thank all those customers who took the trouble to fill out the survey, our suppliers and most importantly our staff.
Rugs Direct Online looks forward to continuing to improve its service and achieve 99% and maybe one day 100% Recommendation. We know that it is tough to be perfect and sometimes things just do go wrong, but we hope we can help and resolve those issues quickly for our customers.
For those that want to know the stats 121 people completed the survey and 118 replied "Yes" to the question.
