We hope you are well and starting to adapt to these changing circumstances.
In light of the recent coronavirus outbreak, we wanted to update you on how we’re proceeding and the changes we have made. As you know, the rise of COVID-19 affects us all, and here at Rugs Direct we are constantly taking action accordingly in order to keep our staff, our customers and society as a whole safe.
As a family run business, we are delighted to confirm we are still processing your orders and delivering to customers. Should your order be delayed at any point, we will call you and let you know, and if you are not able to / or do not want to wait for it, then we will happily cancel and refund your money at any point.
Your delivery will continue to be delivered and our team continue to work to provide you with a normal as possible service.
We are following Government guidelines and we continue to monitor the coronavirus situation. As advised, we have implemented the below actions.
- Social distancing between staff within our warehouse
- All office staff who can work from home are doing so
- The number of staff in the office has been reduced and are always working more than the recommended 2 metres apart
- Extra handwashing and use of sanitizer has been implemented
- All touch points are being cleaned more regular
If you have any questions about your order or shopping online with us, please contact on the phone or email.
We will continue to review the situation and advise you of any changes when possible.
Thank you for your continued support
More information on coronavirus can be found on the NHS, PHE and PHS websites.
Public Health England: www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public
Public Health Scotland: www.hps.scot.nhs.uk/a-to-z-of-topics/covid-19/